FREQUENTLY ASKED QUESTIONS
CAN I TAKE OUT A SUBSCRIPTION?
Yes, you can out a subscription to three issues at any time. This guarantees you a copy which will be posted out in advance of general sales. This is something we advise as Issues 1 and 2 have sold out, plus we always send out subscriber only stickers with each issue.
HOW DO I RECEIVE THE DIGITAL COPY OF HALB VIER?
We e-mail out a copy via Hightail usually within 2-4 hours of purchase.
HOW MUCH DOES IT COST TO SHIP HALB VIER?
We charge postage rates of £1.50 within the UK and £4.50 elsewhere. Whilst the overseas charges may seem excessive, these are the rates that Royal Mail charge. We ship to the European Union at cost and incur losses when posting further afield, however this is to ensure that everybody can get a printed copy no matter where they live, at a reasonable rate. To keep costs down we post second class within the UK and internationally.
CAN I TRACK MY ORDER?
Unfortunately, the Royal Mail have stopped international tracking during the Covid pandemic.
MY ORDER HAS NOT ARRIVED, WHAT SHOULD I DO?
These are exceptional times and undoubtedly the postal service is operating more slowly than normal. If you have not received your copy of Halb Vier please-mail us at email@example.com. Unfortunately orders that are shipped by Royal Mail International cannot be replaced until 28 days after initial posting.